PACKING YOUR STATUE – Packing your order for safe delivery is our top priority. Not all items have their own specialized shipping containers and boxes, so sometimes we must custom pack and box your order for safe arrival. We strive in being environmental cautious, therefore we may re-use boxes, packing materials and sometimes will use surplus boxes to help reduce our overall shipping costs

SHIPPING SERVICE within the CONTINGIOUS USA - Unless specified, all items are shipped via standard ground FEDEX, UPS and common freight carrier. Shipping prices are subject to change without notice.

SHIPPING SERVICE outside the CONTINGIOUS USA – For orders shipping to HI, AK, VI, GU, or PR additional charges will be incurred. For international shipping, please call for custom quote prior to placing your order online. will not be liable to any damages occur during international shipping. Broker and Customs fee, duties, tariffs, etc. are not the responsibility of No refunds on packages returned due to customers failure to pay import fees, failure to pick up packages from local service center, or failure to deliver. International return orders will be charged a 50% restocking fee and the customer must pay all shipping charges.
SHIPPING via USPS – For order that must be shipped to a P.O.Box, they will be shipped via USPS only. International orders via US Postal Service require additional fees and cannot be tracked. Insurance is not available to all destinations
MISCELLANEOUS CHARGES - Additional fees may be applied to shipments to an island that may require ferry fees. Rural areas of the USA may also require additional days in transit that quoted or additional fees for delivery.
IMPORTANT NOTICE - Any shipping charges incurred due to changes initiated by the customer will be the responsibility of the customer. Freight carriers/drivers will not bring merchandise onto your property, into your home or assist in unpacking or assist in setup. If advanced delivery notice is needed and if a lift gate service is required at delivery, there are added charges for these additional services that are incurred by the freight carrier.
Please make these arrangements with us prior to shipping your product
DAMAGE AND SHORTAGES - If an item is received damaged, you must notify us within 5 business days of receiving the package so that a claim may be processed. If the box shows significant signs of damage or if you can tell that the product is damaged, please refuse acceptance of this shipment and have the shipping company return the item to sender. Report the damage to the delivery service driver if possible.
If you determine that the product has been damaged after the delivery company has left, you must contact us within 5 business days. Please hold the original packing materials and damaged merchandise for inspection otherwise no claim, replacement, or refund can be honored. In the case where merchandise must be returned to us for inspections you will be charged for the replacement until the damaged product has been returned and inspected.
Due to the size and weight of some of our cast stone fountains and statues, small scuff marks and scratches may occur and are not considered damage.
BACKORDERS – We will let you know if an item you have ordered is not available. Upon your approval, we will normally keep backorders open for a maximum of one year and will ship backorders that exceed $25.00. Backorders that fall under $25.00 are canceled. If you wish to keep open backorders less than $25.00, please advise us.
CANCELING AN ORDER – Orders are processed immediately, please contact us immediately should you want to cancel you order. If the order has already been shipped, you will be responsible for returning the product to us and will be responsible for the restocking fee. Special orders or made to order products cannot be canceled once the production process has started. If an order is canceled and it has been processed, we are not responsible for PayPal fees and all fees will be charged to you.
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