Return Policy

MONEY BACK GUARANTEE – We offer a money back guarantee if you are not completely satisfied with the item you have purchased. This guarantee is only valid within 5 days of receiving your purchase, just give us a call, no questions asked.

  • Shipping charges and customized merchandise are non-refundable.
  • All returned merchandise is subject to a non-negotiable 25% re-stocking fee.
  • All of our items are carefully handmade by artisans and skilled craftsmen; therefore, variations in finishes, castings, symmetry, and detailing are anticipated and expected. We cannot offer refunds based on variations in product finishes. Please contact us before you order if you have any questions. We offer finish samples for many of our products.

RETURNS AND REFUNDS - If you are not completely satisfied with the quality of your product, call us within 5 business days to arrange for refund or exchange. For your protection, returned packages must be insured for the value of your merchandise. Customer is responsible for the safe return of merchandise and for all shipping costs.
All shipping and handling charges and fees are non-refundable.

  • All in-stock items returned are subject to a 25% restocking fee.
  • Custom finished products are subject to a 50% restocking fee.
  • All International return orders are subject to a 50% restocking fee and the customer must pay for all shipping charges.
  • Custom Made Order or Special Order items are non-refundable. Custom Made and Special Order items are all those that are not readily available or that require customization.
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